.
This privacy notice tells you what to expect us to do with your personal information.
Telephone: 07747 095563
Email: hello@sonderexperience.co.uk
We collect or use the following information to provide services and goods, including delivery:
We collect or use the following information for the operation of customer accounts and guarantees:
We collect or use the following information for service updates or marketing purposes:
We collect or use the following personal information for dealing with queries, complaints or claims:
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
| Data Type | Purpose | Retention Period | Justification | Action After Retention |
|---|---|---|---|---|
| Customer Booking Data | Facilitate bookings and communications | 1 year after last visit | Necessary for providing services | Secure deletion |
| Membership Records | Manage subscriptions and memberships | 6 years after membership ends | Legal requirement for financial records (HMRC) | Secure deletion |
| Payment Information | Process payments and manage disputes | 6 years | Legal requirement for financial records (HMRC) | Secure deletion |
| Marketing Consents | Maintain consent for email/newsletter campaigns | Until consent is withdrawn or inactive for 2 years | Compliance with GDPR requirements | Secure deletion |
| Health and Safety Records | Incident reports or liability claims | 3 years for adults, 25 years for minors | Compliance with Health and Safety regulations | Secure deletion |
